Returns & Exchanges

At Narwal, we stand behind the quality of our home cleaning technology and offer a 30-day satisfaction guarantee to ensure you find the perfect fit for your lifestyle. If you are not completely satisfied with your purchase, you can return your item in its original condition for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your Narwal device and all original accessories into the original shipping box to ensure safe transit back to our facility.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned unit, your refund will be processed to your original payment method within 5-7 business days.